Friday, March 27, 2020

We would like to thank our students and families for your patience and understanding as Springfield College has worked through the many complicated financial issues related to our country’s COVID-19 pandemic.  Our goal was to provide solutions that are both thoughtful and equitable; therefore, we have developed a refund policy to address the cost of attendance, travel and myriad other issues that have been identified.

This policy was developed by the College’s leadership team and a working group of our Board of Trustees.  Of note, the College has made the decision not to reduce any student’s financial aid award as a result of these refunds, in a further attempt to provide financial relief to our students and their families.  

The following financial refunds will be processed during the next two weeks, and posted to student accounts no later than Friday, April 10, 2020.  Students who have a refund posted to their account that results in a credit balance will then have a check mailed or a direct deposit posted by April 17, 2020, unless the College is notified that a student/family would like the credit balance to remain on the student’s account. 

This notification to hold a credit balance should be sent to businessoffice@springfieldcollege.edu.  Please be aware that federal regulations do not allow the College to hold Title IV credit balances for the next academic year.  As such, all Title IV credit balances will be refunded to comply with these regulations.  If you have questions regarding this Policy, please send an email to businessoffice@springfieldcollege.edu, or you may also call the Business Office at 413-748-3183.  While our in-office staffing has been reduced per orders of the Governor, the Business Office is working remotely, and will respond to your emails and telephone calls as quickly as possible.

Residence Hall Charges:

Students no longer living in our residence halls or graduate housing will be provided a refund of residence hall charges from March 23,  2020 until the end of the semester, which represents seven (7) weeks.  The refund amount will be based  on the residence hall/graduate housing living arrangement to which the student was assigned for the Spring semester.

Meal Plan Charges (Required and Voluntary):

Students no longer living in our residence halls/graduate housing will be provided a refund of meal plan charges from March 23, 2020 until the end of the semester, which represents seven (7) weeks.  The refund amount will be based on the meal plan that a student selected for the Spring semester.   

Pride Dollars (Meal Plan and Bookstore):

Students who have funds remaining on their Pride Dollar and/or Pride Dollar Bookstore accounts will receive a refund of their remaining balances, which will be credited to their student accounts.

Spring PEAC Skills Class / Other Second Half Fees:

Skills class and other fees related to a student’s academic schedule that began after March 1, 2020 will be fully refunded.

Parking Fees:

Parking fees will be prorated and posted to each student’s account who is no longer residing on campus for the Spring semester.


Travel-related refunds will be processed and a check will be mailed to the current address on file as soon as possible, but no later than April 10, 2020, in order to provide families with a refund of their financial resources as soon as possible.   

Student Travel - Athletes:

Refunds for any amounts provided by students or their families as direct payments for college-sponsored trips that were cancelled will be refunded in their entirety.

Student Travel – Other:

Refunds for any amounts provided by students or their families as direct payments for college-sponsored trips that were cancelled will be refunded in their entirety.