Services

The Office of Information and Technology Services offers and can help with the following services. 

  • General troubleshooting
  • Technology questions
  • Software support
  • Hardware support
  • Technology training

Primary and Secondary Devices

Secondary devices, such as tablets and smartphones, are growing in popularity and in many ways are a great mobile option to keep up to date, stay productive, and work on the go. However, the capabilities of a secondary devices are dependent on the hardware and software of the unit; in some instances, they may be limited in their functionality and ability to interface with systems and applications at Springfield College.

For this reason, we recommend that you have access to a primary device, such as a desktop or laptop. Springfield College offers a number of open computer labs on-campus as well as technical support options and solutions.

System Requirements

Basic System Requirements

Operating System

  • Windows 8, 8.1, 10 (64bit)
  • Mac OSX 10.10 (Yosemite), 10.11 (El Capitan)

Processor

  • 2.0GHz or above

Memory

  • 4GB or above (8GB is recommended)

Hard Drive

  • 250GB or above, or access to cloud-based storage in that capacity

Other Requirements

  • Laptops and Desktops should be equipped with speakers, microphone, webcam and wireless connectivity.

  • High-speed internet is required (20Mbps download or higher)

Browser Requirements

  • Chrome
  • Firefox
  • Safari
  • Internet Explorer
  • Microsoft Edge

All browsers should have Cookies, Java, and Pop-ups enabled (i.e., do not block Pop-ups). Springfield College cannot provide technical support for browsers other than those listed above.

Required Plugins

We have wonderful partnerships with both Dell and Apple. If you would like a technology recommendation or have questions, please do not hesitate to contact us.

Supported Applications

Assistive Technologies

  • Kurzweil 1000
  • Mac OS X Voiceover

Browser

  • Google Chrome
  • Internet Explorer
  • Microsoft Edge
  • Mozilla Firefox
  • Safari

Calendars

  • Apple Calendar
  • Google Calendar
  • Microsoft Office 365 Education
  • Microsoft Outlook

Email

  • Apple Mail
  • Google Mail
  • Microsoft Office 365 Education
  • Microsoft Outlook

Media

  • Apple iMovie 10
  • iBooks Author
  • iTunes
  • iBooks
  • VLC Media Player
  • Calibre
  • Windows Media Player

Operating Systems

  • Android (5.1.1 and above)
  • iOS 8, 9, 10
  • Mac OS 10.7, 10.8. ,10.9, 10.10
  • Microsoft Windows 7, 8, 8.1, 10

Statistics and Science

  • SAS
  • SPSS
  • MATLAB

System Utilities

  • 7-zip
  • Apple Boot Camp
  • Parallels for Mac

Productivity

  • Apple Keynote
  • Apple Numbers
  • Apple Pages
  • Google Sites
  • iBooks Author
  • Microsoft Office 365
  • Microsoft Office 2013-2016
  • Google Docs
  • Google Sheets
  • Google Slides
  • Google Drive
  • Google Forms