ITS -- FAQs

Navigate to https://mypridenet.springfield.edu/TechHelp/ and click on “Password Management” on the left hand side of the screen under the quick links section.

To access, log into PrideNET and click on the Brightspace icon at the top center of the page. 

Learn more about how to use Brightspace

Technical support for Brightspace:

• Call 1-877-898-9878
• Email
• Chat

Contact the Technology Service Center by one of the following methods:

• Submit a Help Desk Ticket
• Email: tsc@springfieldcollege.edu
• Phone: 413-748-4872

Access email through your web browser

Log into PrideNET and click on the GMAIL icon at the top. 

Some Helpful Links

Gmail Support Gmail Learning Center Gmail Email Notifier

Set up your Springfield College email on a mobile device

For Apple iOS: 

1. On the iOS device, open the Settings.
2. Tap on Mail,
3. Tap on Accounts.
4. Tap Add Accounts.
5. Tap on Google.
6. Enter your full Springfield College email (@springfieldcollege.edu) address and tap Next.
7. The Springfield College login page should appear and ask for your username, enter just your username.
8. Click Continue.
9. Enter your username and password.
10. Click Continue.
11. Select the information you want added and tap Save..

More information on setting up an iOS device

For Android: 

1. Open the App Drawer.
2. Tap Settings.
3. Go to Accounts > Add account, and then select Google.
4. At this point, you may be asked for a password, fingerprint, or pattern.
5. You’ve arrived at the Add your account screen, so enter your Springfield College email address and tap Next.
6. Then, enter your password and tap Next.
7. Select Agree on the Terms of Service page.
8. Next you will be redirect to sign in with your PrideNET username and password.  (username without the @springfieldcollege.edu)

You can use the “Follow me Print” print cloud service by visiting https://papercut.springfield.edu/user and using your PrideNET credentials to log in. Alternatively, you can visit the Learning Commons and print by using one of the computers in the lab.

Black and white printers can be found:

• ATES - lower level hallway
• Blake Hall - all floors
• Brennan Center - computer lab, mail room
• Campus Union - main floor lobby, cafe
• Health Sciences Center - 1st floor
• Hickory Hall - 1st floor
• Learning Commons - all floors
• Locklin Hall - 2nd, 3rd floors
• PE Complex
• Schoo-Bemis - foyer, room 109
• Weiser Hall - 1st floor
• Wellness Center - foyer

Color printers can be found:

• Blake Hall - all floors
• Brennan Center - mail room
• Campus Union - main floor lobby
• Hickory Hall - 1st floor
• Learning Commons - 1st, 2nd, 4th floors
• Locklin Hall - 2nd, 3rd floors
• PE Complex
• Schoo-Bemis - room 109
• Weiser Hall - 1st floor
• Wellness Center - foyer

Windows

• Firefox
• Chrome

Apple

• Firefox
• Chrome
• Safari

All browsers should have Cookies enabled. Springfield College cannot provide technical support for browsers other than current versions of those listed above.

Microsoft Office 365 is available as long as you are a student, staff or faculty member of Springfield College.

Learn more

Springfield College uses the Sophos Home Commercial Use Edition, which is a FREE version of Sophos Home Premium with Knowledge Base Support.
 

Student Sophos Antivirus Installation Instructions

Sophos Antivirus features include (Note that some features are currently available for Windows only):

• Real-time antivirus
• AI with deep learning
• Advanced ransomware protection
• Banking protection
• Privacy protection
• Identity protection
• Advanced web protection
• Web filtering
• Advanced malware removal
• Remote management
• Knowledge Base support only
• Protection for up to 10 devices 

There is no cost to use Zoom at the Springfield College. All current College faculty, staff, and students can use Zoom to host meetings. 

Getting started with Zoom   Login to Zoom

Learn how to set up and use Grammarly Premium.

Yes, you can directly access the systems by visiting the ITS page and clicking the links listed under "Quick Links".

All residential students automatically have access to Xfinity On-Campus. The service allows students to watch their favorite live TV shows, movies, sporting events, and on-demand content anytime, anywhere on campus. Additionally, students can also watch over 90 TV Everywhere channels when off-campus. This streaming service works on smartphones, tablets, computers, some Smart TVs, Roku streaming devices, and Apple TVs.

• Detailed Springfield College specific instructions on setting up many of your devices can be found here.
• Additional support can be found on the Xfinity On-Campus support site.

You may store files and emails as long as you are an active student or employee and have free space in your account. The College will not permanently delete data without discussing it with you.

Before graduation, students are highly encouraged to copy important data to a personal account.  Alums/graduates will only retain access to their email account post graduation.  Access to Google Workplace, Office 365 and other services will be discontinued.

Any account whose password has been expired for more than 24 months will be considered an abandoned account. Data in abandoned accounts will be deleted as required.

Any substantial changes to this will be sent to a College email.

New Students

Step One: Log on to https://ceres.springfield.edu using your Springfield College Username and Password

Step Two: Click on Upload Photo. This will be the picture you choose to be on your Springfield College ID Card. 

Requirments for photo:

• Background MUST be SOLID white or light color.
• Face and shoulders must face forward.
• NO sunglasses, hats or anyone else in photo.
• Photo must be a color JPEG, minimum of 2 x 3 inches.
• File should not exceed 400 KB.
• Submit ONLY one photo at a time.

Step Three: Click on Upload Identification: Please note this needs to be a picture of your driver's license, passport, High School ID, or other issued photo ID.

Once your online photo is accepted, your photo will appear on your Springfield College ID Card EXACTLY as submitted. The ID Office is NOT able to make any modifications.

Typically your ID will be given to you at the start of classes or when you first move into your residence hall.  Questions about IDs can be sent to cardoffice@springfield.edu.

Faculty & Staff

Review this document that the TSC keeps updated with trending questions and answered.  You can also email them directly at tsc@springfield.edu.