Duties and responsibilities:

• Assist in supervising hiring, training, evaluation of 50-60 student staff members in membership services, facility operations, and rock-climbing wall to answer telephone calls, issue passes, provide general information, track usage data, clean equipment, process applications, check id’s and enforce policies and emergency action plans.
• Assist in managing rock climbing wall operations
• Lead in conflict resolution in absence of professional staff during night or weekend hours.
• Assist in tracking and maintaining records for incident/accident reports.
• Prepare year round schedule for student employees.
• Plan and implement technical staff trainings.
• Do weekly work order/facility assessment with Assistant Director or Associate Director.
• Assist is coordinating CPR/First Aid training for all student staff.
• Disseminate information regarding policies and procedures and update them regularly.
• Reconcile customer issues regarding card access in absence of professional staff
• Assist with locker check out, clean out and maintenance.
• Supervise recreation complex at night/weekends at the discretion of the Assistant Director and be on call one weekend per month.
• Assist Assistant Director in student employee discipline.
• Assist in cleaning of all fitness equipment with student staff
• As per directed, manage aquatic facility/events/programs as part of overall facility operations.
• Manage set up and break down of equipment in various locations
• Other duties as assigned by the Assistant Director

About Springfield College and the position:

Springfield College is located in western Massachusetts in beautiful New England, just 85 miles from Boston and 120 from New York City. The college that invented the game of basketball has a rich tradition in recreation, physical education and athletics.