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Residence Life Operations Associate

Primary Responsibilities:

The Graduate Associate (GA) reports to the Associate Director of Housing & Residence Life and they serves as an integral member of the department.  The Graduate Associate assists with the training and facilities operations aspects of the Housing and Residence Life Department.  They must be able to work (20) hours per week in order to assist the Associate Director on a daily basis while completing the assigned tasks.  This person must be able to work on an independent basis with little supervision at times.  They must also be able to collaborate on projects and tasks with various campus offices and stake holders.  Goals of the Graduate Associate for Operations include but are not limited to: fostering the operations and maintenance of the physical facilities for the comfort, health and safety of all residents.

Some tasks and duties include:

  • Assists in daily operations of the Residence Life office.
  • Assists in the analysis and presentation of policies and procedures, as well as becomes knowledgeable of safety and security issues and liabilities.
  • Assists in the marketing and publicity for Graduate Housing and the Undergraduate Room Selection process.
  • Assists in the operations of the Graduate Housing including, but not limited to work order, health & safety inspections, and furniture inventory.
  • Attend weekly departmental staff meetings.
  • Assists in the planning and implementation of summer housing and training of staff.
  • Assists with establishing/maintaining collaborative relationships between various departments such as Registrar, Business Office, Admissions, Food Services, ITS, Facilities & Campus Services, and Public Safety.
  • Assists with the implementation of residence hall opening and closing procedures.  Additionally, assists with identifying housing options for students staying for vacation breaks.
  • Assists with the coordination of key distribution, replacement of lost keys and key return procedures.
  • Assists with the implementation of room and building inspections; help with determining accountability of students for damage; assess damage charges; process charges to student accounts.
  • Assists with the completion of work orders for all repairs in all college-owned housing and ensure timely completion of work requests.
  • Assists with coordinating the use of the guest rooms.  This includes the scheduling of the guest rooms, monitoring key distribution, collection payment and initiating transfer of funds.  Provide assistance with the purchase of linen and room amenities as needed.
  • Assists in the marketing and publicity of college housing including, but not limited to the undergraduate housing brochure, all admissions open houses, and housing tours.
  • Designs brochures and materials regarding residential facilities.
  • Assists in the assessment of the Residence Life Department’s technological needs and daily operations.
  • Provides presentations for the department and serves as a representative at conferences, admissions open house events and other activities.
  • Participates in all committees deemed necessary by the Director of Housing & Residence Life.
  • Designs and continually updates the bulletin board across from the Residence Life Office.
  • Assists with other duties as assigned by the Director of Housing & Residence Life or designee.


Fellowship Required Qualifications

Required Qualifications: 

Experience working with people and the ability to relate positively with college students is essential. Experience and leadership in a residence hall or similar setting is necessary. Specific skills should include the ability to be an effective communicator as they will be dealing with people on the phone and in the office on a daily basis. The Graduate Associate for Operations needs to be a full-time graduate student at Springfield College. Any additional commitment in the form of coaching or other tasks must be approved by the Director of Housing and Residence Life.

Contractual arrangements for the academic year, mid-August through May 31, will include a tuition waiver for 18 credit hours per year.