Office of Information and Technology Services
Our Vision
“Founded on robust cybersecurity and data privacy, we aim to lead the College in IT modernization, establishing new standards of excellence and innovation, through IT leadership, collaboration, and service.”
IT Support
Contact Us
Phone: (413) 748-4872
Email: tsc@springfield.edu
For classroom technology issues during class, please reach out to our Media Services team at (413) 748-3113. The office is staffed Monday through Friday, 7:45 a.m. to 5 p.m.
When contacting the IT Technology Services Center (Help Desk), please include the following information:
- Full name
- Best phone number to reach you
- Detailed reason for contacting: Include all relevant details
For Emails also include:
- Subject Line: Provide a brief summary of the issue
- Attachments: Include photos or screenshots of the problem to help us respond faster
Our Location
Technology Services Center, Harold C. Smith Learning Commons, 1st Floor
Support Hours:
- Monday-Thursday: 8 a.m. to 5 p.m.
- Friday: 8 a.m. to Noon
- Saturday-Sunday: Closed
Note: Device drop-offs, pick-ups, and ID cards are by appointment only.
Make an appointment to get your ID card
Make an appointment to get computer repair/consultations
Please visit our Frequently Asked Questions to address some common issues.
IT Service Desk and Offices
Information Technology and Services offices in the Learning Commons include the Technology Services Center (TSC) and the IT service desk, Media Services, and the CIO. Network, Systems, and Infrusturcture (NS&I), CISO, and Enterprise Applications (EA) offices are located in the IT Annex.
