Supervises and trains Donor Engagement Assistants who will work on a variety of tasks related to solicitation, engagement, and stewardship of Springfield College donors mainly through phone-a-thon. Possible hrs: Mon.-Thurs, 4:00pm-9:00pm, Fri, 9:00 am – 3:00 pm. 

This position requires strong organization, verbal and written communication skills, the ability to maintain positivity and professionalism in high-stress situations, the ability to think strategically in a fast-paced environment, attention to detail, and a genuine affinity for Springfield College.

Working as the Donor Engagement Manager is an excellent opportunity to develop your leadership skills as well as gain knowledge and expertise in communication, fundraising, sales, and public relations.

Responsibilities and Duties
• Oversee the Donor Engagement Assistant team during scheduled shifts including monitoring attendance, sharing important announcements, answering caller questions, and coordination of call sheets at the end of each shift.
• Keeping Donor Engagement Assistant records up to date.
• Liaise with Director of Development to ensure work flow will continue uninterrupted.
• Training new callers as callers are added.
• Serve as an ambassador by establishing an open line of communication between Springfield College and its supporters.
• Gain a greater understanding of Springfield College, its organizational structure, and its annual need for financial support.
• Call constituents (alumni, families, friends of Springfield College) to build personal rapport, update demographic information, and acquire gifts to Springfield College.
• Work with other callers in a team-oriented environment to achieve institutional goals.
• Handle personal information with extreme confidentiality.
• Have a great time and make new friends!