Regional and Online Accreditation and Consumer Information
Springfield College is accredited by the New England Commission of Higher Education.
Inquiries regarding the accreditation status by the New England Association should be directed to the College, or individuals may also contact the New England Commission of Higher Education (NECHE), 3 Burlington Woods Drive, Suite 100, Burlington, MA 01803-4514
Tel: (781) 425-7785, Email: email@example.com.
For Massachusetts Residents and Online Students in Non-SARA Member States and Territories
After you have exhausted the complaint procedures made available by Springfield College, by using one of the required documents as approriate: “Academic Grievance Form” or “Non-academic Grievance form”, if your complaint has not been resolved, you may file a consumer complaint with the Massachusetts Department of Higher Education by using their consumer complaint form. The DHE consumer complaint form should be used by students who are located in:
- Non-SARA Member States or Territories (e.g., California, Guam, etc.)
For Online Students Located in SARA Member States and Territories
After you have exhausted the complaint procedures made available by Springfield College, by using one of the required documents as approriate: “Academic Grievance Form” or “Non-academic Grievance form”, if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.
Additional information from the DHE’s SARA complaint website is below:
The SARA complaint process is as follows:
- Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
- After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
- The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
- Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.
More information about DHE’s complaint processes can be found here.
New England Commission of Higher Education (formerly NEASC) (781) 425-7714 https://cihe.neasc.org/information-public/comments-and-complaints
Springfield College is approved to offer its Regional and Online programs in the following states:
California, Department of Consumer Affairs, Bureau for Private Postsecondary Education, 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, Tel: (888) 370-7589
Delaware, Department of Education, The Townsend Building, P.O.Box 1402, Dover, DE 19903-1402. Tel: (302) 739-4601.
Florida: Department of Education, Commission for Independent Education, 325 W. Gaines St., Suite 1414, Tallahassee, FL 32399-0400. Tel: (850) 245-3200; (888) 224-6684.
- Grievance policy: Students who have unresolved conflict with the School should contact the Commission for Independent Education, 325 W. Gaines St., Suite 1414, Tallahassee, FL 32399-0400. Tel: (850) 245-3200; (888) 224-6684.
- Legal control: The College is a Massachusetts not for profit corporation organized in 1891 and registered in Florida as Springfield College, Inc., a not for profit corporation and doing business in Florida under the name of Springfield College.
Massachusetts, The Massachusetts Board of Higher Education, One Ashburton Place, Room 1401, Boston, MA 02108-1696. Tel: (617) 727-7785.
South Carolina, South Carolina Commission on Higher Education, 1333 Main Street, Suite 200, Columbia, SC 29201. Tel: 803-737-2260. Students who have complaints that cannot be resolved at the school level may contact the Non-public Institution Licensing of the Commission. All complaints must be submitted in writing on forms available at the campus.
Texas, Texas Higher Education Coordinating Board, P.O. Box 12788, Austin, TX 78711-2788. Tel: (512) 427-6101.
- Student Complaint Policy: Students who have complaints against the School should contact the Texas Higher Education Coordinating Board. Information regarding forms and descriptions of the complaint procedure as found at http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-O3D4-9CCE-40FA9F46F2CD3C9D. The web address for the rules governing student complaints, Title 19 of the Texas Administrative Code, Sections 1.110-1.120, is http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y.
Vermont, Vermont Department of Education, 120 State Street, Montpelier, VT 05620-2501. Tel: (802) 828-5139
Wisconsin, Educational Approval Board, P.O.Box 8696, Madison, WI 53708-8696. Tel: (608) 266-1996.
Licensure indicates that minimum standards have been met; it is not an endorsement or guarantee of quality.
For any questions or concerns about regional campus learning at Springfield College, please contact the Office of Regional, Online, and Continuing Education at firstname.lastname@example.org or (413) 748-3985.