FSA Ombudsperson's Office
Federal loan borrowers may contact the Student Financial Assistance (SFA) ombudsperson to informally settle disputes and problems with their federal student loans. The ombudsperson can help borrowers having problems with the following loans:
- Subsidized and Unsubsidized Federal Direct Student Loans;
- Federal Direct PLUS Loans;
- Federal Family Education Loans (FFEL) including PLUS Loans (for parents) and Subsidized and Unsubsidized Stafford Loans;
- Guaranteed Student Loans (GSL);
- Supplemental Loans for Students (SLS); and
- Federal Perkins Loans.
We hope you will never have a reason to use this service, but please contact the ombudsperson's office if you need help. The service is free of charge.
Please use the following information to contact the FSA Student Loan Ombudsman Group:
Via on-line assistance: http://studentaid.gov/repay-loans/disputes/prepare
Via Telephone: 877.557.2575
Via fax: 202.275.0549
Via mail: U.S. Department of Education
FSA Ombudsman Group
830 First Street, N. E., Mail Stop 5144
Washington, D.C. 20202-5144