Federal loan borrowers may contact the Student Financial Assistance (SFA) ombudsperson to informally settle disputes and problems with their federal student loans. The ombudsperson can help borrowers having problems with the following loans:

  • Subsidized and Unsubsidized Direct Student Loans;
  • Direct PLUS Loans;
  • Federal Family Education Loans (FFEL) including PLUS Loans (for parents) and Subsidized and Unsubsidized Stafford Loans;
  • Guaranteed Student Loans (GSL);
  • Supplemental Loans for Students (SLS); and
  • Federal Perkins Loans.

We hope you will never have a reason to use this service, but please contact the ombudsperson's office if you need help. The service is free of charge.

The ombudsperson may be contacted by: 

Phone: 877.557.2575 or 202.377.3800
Fax: 202.275.0549
Email: fsaombudsmanoffice@ed.gov
Website: ombudsman.ed.gov

Send any correspondence to: 

U.S. Department of Education
FSA Ombudsman
830 First Street, NE
Washington, DC 20202-5144